Aqua Finance, Inc. logo
Aqua Finance, Inc.

Aqua provides flexible financing programs to dealers, contractors, and retailers so families can realize their dreams.

Product Manager – Customer Lifecycle, Automation

Product ManagerProduct ManagerFull TimeRemoteLeadTeam 201-500Since 1985H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

Not specified

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

• Own the end-to-end customer lifecycle strategy, including onboarding, authentication, multi-channel communications (email, SMS, phone, letters), and payment experiences • Lead discovery, roadmap planning, and prioritization of lifecycle initiatives that drive customer retention, engagement, and satisfaction • Define, manage, and scale AI-driven automation capabilities such as chatbots, intelligent virtual assistants (IVA), agent assist tools, document automation, and intelligent workflow solutions • Partner cross-functionally with Product, Operations, Engineering, Compliance, and CX to align priorities, ROI, and measurable business outcomes • Translate business and customer needs into clear product requirements and collaborate closely with engineering and design to deliver high-quality, customer-facing experiences • Monitor performance metrics, customer feedback, and sentiment to identify insights and opportunities for continuous lifecycle improvement • Drive change management, process optimization, and automation adoption across teams to improve scalability, efficiency, and operational effectiveness

Job Requirements

  • Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field, or commensurate work experience required
  • 7 years in product management, product operations, customer lifecycle management, or digital experience roles
  • Demonstrated experience owning end-to-end customer journeys, including onboarding, communications, self-service, or payment experiences
  • Hands-on experience defining and delivering automation or AI-enabled solutions, such as chatbots, IVAs, workflow automation, or agent assist tools
  • Proven ability to lead discovery, roadmap planning, and prioritization in a cross-functional environment
  • Experience translating business and customer needs into clear product requirements and working closely with engineering and design teams
  • Strong track record of using data, customer feedback, and performance metrics to drive product decisions and continuous improvement
  • Experience partnering with or supporting Operations, CX, Compliance, or regulated environments (financial services experience a plus)

Benefits

  • Flexible and consumer-friendly financing programs
  • Individual care and support from the company

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