• Act as named Specialist for Managed Payroll and Payroll Administrative customers • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met • Respond to internal escalated cases from payroll team and other internal stakeholders • Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified • Lead scheduled weekly, monthly, and quarterly client calls • Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process • Troubleshoot quarter and year-end audit reports and make recommendations to customers • Meet quality and production metrics and scorecards • Maintain payroll services support documentation • Collaborate with peers and customer teams to support customers and resolve requests