• Provide customers with technical guidance on aytm’s platform in partnership with Customer Success/ Account Management teams. • Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive engagements forward. • Lead and participate in client conversations related to survey execution and support. • Provide consultative platform expertise on surveys and execution by leveraging an in-depth understanding of previous customer work. • Conduct pre launch checks of client programmed surveys and assist with technical survey edits/optimization. • Review and set-up basic survey logic for customers and train on advanced logic and techniques. • Continue to grow and develop training competencies. • Launch and execute fieldwork in partnership with the panel operations team. • Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality. • Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems. • Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.