• Monitor, track and evaluate supervisor performance based upon pre-determined Key Performance Indicators (KPI’s) • Provide personal ongoing support and feedback to supervisors • Be a regular presence on the production floor and actively interact with supervisors and associates • Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans • Resolve customer escalations • Responsible for upward and downward communication both internally and as required to the client • Interact as needed with other functional areas including HR, recruitment, marketing and Information Technology • Participate in associate and supervisor selection and interviewing process • Interact with clients demonstrating engaged leadership and detail orientation • Other duties and responsibilities assigned by management of the company