At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Associate Medication Support Center Representative
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves providing administrative support in a pharmacy/medical/healthcare setting while ensuring excellent customer service and compliance with organizational policies.
- Conducts in-bound and out-bound calls for program requirements including medication adherence member outreach calls, reminder calls, prescription refill calls, and provider follow-up calls in a call center environment.
- Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met.
- Exhibits excellent phone and communication skills while providing complete and accurate information to customers.
- Receives and responds to escalated inquiries from all communication venues.
- Performs review of prescription claims documentation and maintains eligibility information confidentially.
- Provides support to internal staff and providers regarding Medicare drug-related issues.
- Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports.
- Adheres to assigned schedule and quality metrics.
- Participates in pharmacy quality improvement initiatives.
- Assists in training for new hires and internal staff.
- Attends required meetings and participates in special committees as needed.
- Demonstrates excellent organizational skills, customer service skills, and verbal and written communication skills.
- Maintains strict confidentiality regarding patients and coworkers.
- Complies with all organizational policies regarding ethical business practices.
- Works independently with some supervision and direction from the manager.
- Performs other duties as assigned.
Qualifications
- High School Diploma/GED (or higher)
- 6+ months of administrative support experience
- 6+ months of experience in a pharmacy/medical/healthcare setting
- 6+ months of call center experience
- 6+ months of experience with medical terminology
- Basic level of proficiency with Microsoft Office products, including Word and Outlook
- Ability to work an 8-hour shift Monday – Friday, 8am-8pm CST with the possible inclusion of Saturdays in the future on a rotating basis
- Access to a dedicated work area that provides information privacy (if applicable)
Requirements
- Ability to work any schedule between 8am-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Job Requirements
- High School Diploma/GED (or higher)
- 6+ months of administrative support experience
- 6+ months of experience in a pharmacy/medical/healthcare setting
- 6+ months of call center experience
- 6+ months of experience with medical terminology
- Basic level of proficiency with Microsoft Office products, including Word and Outlook
- Ability to work an 8-hour shift Monday – Friday, 8am-8pm CST with the possible inclusion of Saturdays in the future on a rotating basis
- Access to a dedicated work area that provides information privacy (if applicable)
- Ability to work any schedule between 8am-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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