• Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices • Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner • Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products • Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers • Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards • Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use • Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment • Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required • Provides management with feedback and ideas for continuous improvement • Occasional evening and/or weekend appointments required for emergency service work orders