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Role Description

As the Dental Network Support Associate IV - Provider Relations team member, you will work directly with contracted providers to help resolve issues, assess and negotiate provider fee schedules, and attempt to reverse termination requests. You will work in a variety of different systems and partner with other network team members. You will also work on different projects related to our dental network providers.

• Assess and analyze provider fee schedules
• Leverage available data to negotiate mutually beneficial fee schedule increases with providers
• Research and resolve a variety of provider issues
• Grow knowledge base of Network strategy
• Work on a variety of projects
• Be accountable for meeting contractual and procedural turnaround times
• Put forth all reasonable efforts to retain providers in the network
• Provide outstanding customer service to providers and internal partners

Qualifications

• 3+ years of dental insurance industry experience or comparable insurance experience communicating with Dental or Doctor offices
• Bachelor’s Degree or equivalent work experience required
• Excellent decision making, critical thinking and communication skills
• Knowledge of Dental or related experience
• Knowledge of MS Word/Excel/PPT
• Excellent written and verbal communication skills

Requirements

• A team player with a positive attitude who is self-driven and focused on delivering exceptional results
• Able to deliver top customer service to all DHMO and PPO dentists and maintain productivity requirements as established by the role
• Intellectually curious and proactive
• Displays technical and functional competence and expertise
• Proactively looks at new and different ways of approaching work
• The ability to accelerate impact and drive results

Benefits

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Location

This is a remote role with 0-10% Travel - Travel to/from regional offices as needed for project work/team meeting.

Salary Range

$49,260.00 - $73,890.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.