This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We're searching for an executive leader to build and scale a world-class client services function at Red Antler. As Head of Client Services, you will define and execute a vision for how we partner with clients—setting the bar for excellence, leading a team of ambitious client service professionals, and nurturing relationships that turn one-off projects into years-long partnerships.

This is a transformative role for someone ready to lead from the front:

• Architecting a best-in-class client experience
• Shaping the growth and culture of the Client Team
• Inspiring trust both internally and externally

You'll report to the CEO and serve as a member of our management team as we shape the future of Red Antler.

What You'll Do

• Build the Team: Recruit, mentor, and grow a dynamic, diverse team, establishing a structure that is able to partner with a wide range of client types and stages.
• Set the Standard: Establish and continuously elevate Red Antler's approach to client partnership—championing creative ambition and deep relationship building.
• Drive Growth and Profitability: Identify new opportunities for partnership and expansion within client organizations, supporting Red Antler's vision for growth.
• Champion Communication: Create clarity and confidence—internally and externally—by setting the bar for clear, effective communication at every touchpoint.
• Model Collaboration: Work seamlessly with strategy, creative, and leadership teams to deliver integrated, breakthrough work that sets clients (and us) apart.
• Operationalize Excellence: Define best practices, processes, and tools that ensure our client service offering scales profitably as our impact grows.

Qualifications

• 15+ years in client services, account management, or related roles in high growth agency and creative environments
• Experience managing and growing multi-million dollar accounts
• Demonstrated experience recruiting, leading, and scaling client service teams
• A clear, inspiring communicator who makes complex ideas simple and actionable
• Expertise in building and nurturing long-term client relationships rooted in trust, transparency, and shared ambition
• Proven ability to operate at the executive level and collaborate across disciplines
• Passion for creativity, innovation, and the business of brand building

The Magic of Red Antler

Creativity let loose is at the heart of everything we do—and we're looking for a leader who believes in the transformative power of relationships. If you see possibility where others see obstacles and are excited to architect the future of client service at one of the most creative agencies in the world, we want to meet you.