• Solve Customer Issues: You are the first line of defense for complex technical escalations. You will triage reported issues, reproduce them in safe environments, and often fix them yourself. Where the fixes require more work, you will translate production data into reproducible test cases, unblocking the offshore team and keeping our velocity high. You aren't just closing tickets; you are solving the root cause of customer pain. • Ship Core Product Code: You are a builder. You will contribute to our TypeScript/Node.js backend, writing features and refactoring legacy code. You will ensure that "support" issues translate into permanent engineering fixes. • Scale & Optimize: You own the health of the US production environment. You will optimize slow Postgres queries, manage database locking strategies, and build internal tools (like data de-identification pipelines) that allow our global team to ship faster and safer. • Be Flexible: You will alternate between solving for high-impact customer needs, core development, and ensuring production health and quality.