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Role Description

As Senior Business Analyst, you will:

• Support implementation teams with deployment of Experian's ClaimSource revenue cycle management system.
• Provide ongoing assistance to internal teams and clients for remittance payment processing.
• Analyze internal processes and recommend improvements to enhance efficiency, automation, and effectiveness.
• Document and communicate complex technical solutions to clients and internal stakeholders.
• Estimate project scope, complexity, and timelines.
• Contribute to product documentation, training materials, and process improvements.
• Assign, track, and report on project tasks; communicate with management and project teams.
• Build strong relationships with clients and implementation/service teams; participate in regular client calls.
• Ensure accuracy and completeness of assigned work.
• Provide technical support—including testing, troubleshooting, debugging, and implementing updates.
• Review customer data, revenue cycle workflows, and payer notifications; perform optimization and posting reviews.
• Collaborate across teams to define requirements and support project execution.
• Track change requests and high-severity issues.
• Lead problem-solving on complex issues; provide guidance and training to internal teams and clients.
• Support continuous improvement initiatives and resource optimization.
• Maintain project plans and outline processes for new programs as needed.

Qualifications

• Bachelor's degree; equivalent experience may be considered
• 4+ years experience in medical billing, revenue cycle, claims processing, or a related healthcare setting
• Experience with claims lifecycle, medical billing, remittance and healthcare regulations
• Experience with X12 Healthcare transactions (835 required)
• Experience with host system installations or migrations (Epic, Cerner etc.)
• Advanced analytical skills
• Strong project management skills
• Must work in an Agile team environment
• Work with diverse groups of internal/external organizational members

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays