• Analyze complex or technically difficult general liability claims to determine benefits due • Work with high exposure claims involving litigation and rehabilitation • Ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements • Identify subrogation of claims and negotiate settlements • Manages claims through well-developed action plans to an appropriate and timely resolution • Assesses liability and resolves claims within evaluation • Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim • Manages the litigation process; ensures timely and cost effective claims resolution • Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients • Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner • Communicates claim activity and processing with the claimant and the client; maintains professional client relationships • Ensures claim files are properly documented and claims coding is correct