Bloom Growth™

An ecosystem for business growth.

Coach Onboarding and Relationship Manager

Account ManagerSalesFull TimeRemoteTeam 51-200Since 2013Company SiteLinkedIn

Location

California + 1 moreAll locations: California, New York

Posted

9 days ago

Salary

$70K - $90K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Own the full lifecycle of Bloom Growth Coaches, guiding onboarding, activation, engagement, and offboarding. • Lead onboarding sessions and support new coaches through a structured 90-day roadmap designed to help them land their first client. • Ensure all coach systems are fully set up, including email activation, multi-factor authentication (MFA), Mighty Networks access, and WhatsApp community enrollment. • Provide onboarding and software training so coaches can confidently use Bloom Growth tools and resources. • Serve as the primary point of contact for coaches, responding to questions and providing proactive support. • Monitor coach engagement and proactively reach out to coaches who may need additional support. • Maintain accurate coach and client data in HubSpot to support reporting and leadership insights. • Coordinate logistics and communications for quarterly coach community gatherings and manage communication across coach community channels.

Job Requirements

  • Bachelor’s degree or equivalent professional experience
  • 3–5 years of experience in customer success, account management, operations, or client support
  • Experience using a customer relationship management (CRM) system such as HubSpot
  • Strong written and verbal communication skills
  • Ability to work effectively in a remote environment and manage multiple priorities
  • Preferred: Experience supporting independent consultants, coaches, or professional service providers
  • Preferred: Experience in Software as a Service (SaaS) environment
  • Preferred: Project management experience with demonstrated ability to drive timelines proactively
  • Preferred: Experience facilitating onboarding or training sessions
  • Preferred: Experience managing online communities (Mighty Networks, WhatsApp, or similar platforms)

Benefits

  • 100% remote work environment
  • Medical, dental, vision, and life insurance
  • 401(k) with employer match (immediate eligibility)
  • Unlimited PTO
  • Paid parental leave
  • Professional development opportunities
  • Company-paid holidays

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