• Work with key internal and external stakeholders to ensure appropriate channel management and distribution solutions for a best-in-class distribution network. • Manage the ongoing business relationship with Sobi’s third-party logistics providers (“3PL”). • Oversee the 3PL function requires working cross-functionally to drive issue resolution and continuous improvement of processes. • Responsible for implementation of strategies that bring value to Sobi and its Trade channel customers. • Excel at working cross-functionally and collaboratively with many internal stakeholders including, but not limited to, Order Fulfillment, Supply Chain, Logistics, Finance and Quality. • Account Management to ensure operational flow of order activities between 3PL and distribution centers/trading partners in North America. • Management of day-to-day operations of the 3PL and the services it provides to Sobi, including, but not limited to coordination and oversight of inbound products and inventory; storage (warehousing); order processing and distribution; inbound and outbound logistics (shipment/transportation); pack outs, DSCSA, product damage and temp excursions, etc. • Conduct scheduling and planning activity meetings to ensure product availability at 3PL meets direct customers’ needs; daily monitoring of direct customer orders and sales. • Engage with Trade customers to address questions and resolve issues related to customer account set up and account maintenance, customer orders and 3PL shipment delays. • Contract negotiations, implementation and oversight of contractual requirements. • Ensure adherence to the operational components of the 3PL Distribution and Services Agreement. • Partner with 3PL to identify appropriate shipping solutions (e.g., trucks/validated shippers, EPTN lanes) to deliver product successfully. • Responsible for risk assessment and mitigation of Trade Order Fulfillment Processes of the 3PL and aligning them with Sobi’s standards and practices. • Develop and implement performance requirements and reportable metrics for the 3PL to measure against Sobi’s standards for trade customer’s timely access to Sobi’s portfolio. • Drive process improvements with the 3PL, including development of continuous improvement plans and fostering process improvement behaviors.