• Oversee the Pharma capabilities team while improving the speed and efficiency of delivery of pharma capabilities in IT systems. • Support the end-to-end process for operational readiness of IT systems for pharma capabilities. • Collaborate with other corporate departments such as the office of the CMO (OCMO), Pharmacy and Therapeutics, PALS, Pioneer, IT, DCR, Compliance, Clinical Support Services, Clinical Analytics and Clinical Education. • Act as a resource for CE teams on clinical IT systems and serve as a voice and liaison with IT team in support of PharmaOps Capabilities. • Support the work of multi-disciplinary teams. • Partner with IT delivery teams in establishing timelines and communicating timelines & risks to stakeholders throughout multiple concurrent project lifecycles. • Independently work with SMEs to gather, define, and support documentation of technical requirements, model current/future business processes and operational changes across all impacted systems. • Provide status updates to executive leadership and stakeholders. • Partner with IT delivery teams in establishing use cases and timelines for cross-systems User Acceptance Testing. • Ensure end-user feedback is sought after and accurately reflected in the prioritization of product features and functions. • Partner with IT delivery teams on a very frequent, if not daily, basis by providing clarifications necessary to assist requirements development, user story estimates, sequencing of new features, and moving the protocol project development forward. • Ensure technical work appropriately supports Village initiatives by instituting a standardized intake and prioritization process related to pharma system updates. • Partner in determining annual goals for both pharma lane capabilities and the broader PharmaOps Capabilities team.