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Role Description

Maintain and grow rental sales, adjacencies sales, direct sales, and customer retention rate in assigned account portfolio. Focus on mid-size Key Accounts that have multiple locations that span multiple Vestis Market Centers and have significant AWRV.

• Creates, builds and maintains positive business relationships with existing and assigned Cleanroom customers.
• Ensures world class customer service.
• Tracks all contract expiration dates (CXDs), manages the renewal process, develops and implements renewal plans, and provides timely progress reports for assigned accounts.
• Analyzes reports and presents during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned account portfolio on a monthly basis.
• Provides inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts as requested.
• Will provide timely follow up to customer headquarters as requested.
• Maintains negotiating and discounting authority with assigned customers, including the establishment of pricing for products, for which KAM may engage in competitive pricing research.
• Resolves account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions.
• Works extensively with internal departments to coordinate the management of the accounts, including working with Supply Chain, Operations, Production, Credit/Collections and Marketing.
• Performs other duties as assigned or requested.
• Should be able to identify and implement actions to grow margin while identifying process, and cost improvement plans (which may include price increases) for customers.
• Develop and coordinate sales presentations, business reviews, etc.
• Build strong relationships with the market center operations teams and corporate support staff.
• Fully comply with Contract Renewal policies and procedures.
• Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial changes where possible.

Qualifications

• A Bachelor's Degree in Business is preferred.
• 3+ years’ account management experience.

Requirements

• Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction.
• Possesses Patience, Ability to Empathize, and Strong Listening Skills.
• Excellent Verbal and Written communication skills.
• Strong attention to detail.
• Highly organized with strong time management skills.
• Strong analytical, problem solving and conflict resolution with strong ability to anticipate and must bring challenging situations under control to mitigate contract-threatening matters.
• Demonstrated ability to work well in a team environment.
• Demonstrated ability to build high, wide and deep internal and external relationships.
• Proven ability to independently prioritize workload and make real time informed decisions.
• Strong documentation skills.
• Exemplifies a competitive, success-driven and thriving desire to win attitude that has yielded results in previous roles.
• Demonstrated capability to influence without authority.
• Keen ability to challenge the status quo without damaging relationships within AUS.
• Excellent working knowledge of MS Office including: Word, Excel and PowerPoint.
• Ability to navigate SalesForce.com.
• Possesses a clear understanding of how “things get done” at Vestis and a proven ability to broker internal collaboration.

Working Environment/Safety Requirements/Physical Requirements

• Remote or Hybrid, depending on candidate location to MC.
• Position requires up to 40% travel.

Company Description

Headquartered in Roswell, GA, Vestis is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis is a leader in the B2B uniform and workplace supplies category. Vestis provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Vestis is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.