This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This leadership role is designed for a strategic and client-focused professional who will own key financial services accounts while guiding a team of account managers. You will drive client satisfaction, retention, and growth by aligning account strategy with business objectives, managing complex portfolios, and ensuring high-quality service delivery. The position involves contract ownership, financial oversight, cross-functional collaboration, and proactive problem-solving. You will build trusted relationships with clients, uncover growth opportunities, and implement account strategies that create measurable impact. This role combines leadership, operational excellence, and consultative expertise in a fast-paced, dynamic environment, with significant scope for influence and professional growth.

• Lead and manage a portfolio of client accounts, ensuring alignment between client objectives and service delivery standards.
• Develop and execute strategic account plans to drive client satisfaction, retention, and revenue growth.
• Serve as the primary client relationship owner, acting as a trusted advisor and proactive problem solver.
• Oversee contract management, pricing models, forecasting, and resource allocation for assigned accounts.
• Collaborate cross-functionally with sales, marketing, operations, finance, and product teams to deliver high-quality outcomes.
• Mentor, develop, and evaluate account management teams to foster high performance, accountability, and continuous improvement.
• Monitor and ensure compliance with SLAs, performance metrics, and internal governance processes.

Qualifications

• Minimum of 7 years of experience in account management, outsourcing operations, sales, or consulting within financial services or related industries.
• Proven success managing large, complex client accounts and driving measurable growth.
• Experience leading and developing high-performing teams, with a focus on coaching and talent development.
• Strong strategic thinking with the ability to execute tactically and manage long-term initiatives.
• Expertise in client relationship management, consultative sales, and cross-functional collaboration.
• Financial acumen, analytical skills, and the ability to assess client data, market trends, and performance metrics.
• Exceptional verbal and written communication, negotiation skills, and emotional intelligence.
• Ability to adapt to shifting priorities and operate in fast-paced, global environments; willingness to travel internationally.
• BA/BS in Business, Marketing, or related field, or equivalent professional experience.

Benefits

• Competitive salary and comprehensive benefits package.
• Flexible work arrangements and remote work opportunities.
• Professional development and growth opportunities within a global organization.
• Exposure to high-impact financial services accounts and strategic projects.
• Supportive, inclusive, and collaborative workplace culture.
• Access to global networks and international travel opportunities.