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Role Description

Athens Administrators has an immediate need for a Claims Supervisor to support our Southern California Workers Compensation department. Management that lives less than 36 miles from the Orange, CA office AND have a direct report in the office, are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in Southern California. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. Employee work a 37.5-hour work week with the ability to work a flex schedule with every third Monday or Friday off.

As a Claims Supervisor, you'll play a pivotal role in leading and collaborating with Athens management to achieve exciting company goals, run insightful reports, and streamline processes. You'll make impactful daily claims decisions, review files for accuracy, and approve payments that exceed examiner authority. Additionally, you'll ensure top-notch file handling, accurate claims coding, and meet unit closing goals. You'll be the guiding force for your team, planning, organizing, delegating workloads, supervising daily activities, providing training, and offering valuable guidance. In client management, you'll address policy and claims issues, build and maintain strong relationships, attend key meetings, ensure compliance with client instructions, and document interactions, always acting in the client's best interest. Join us and make a difference every day!

Qualifications

• High School Diploma or GED required; AA/AS or BA/BS preferred
• Must possess a current Experienced Indemnity Claims Adjuster Designation, provided by an insurer, as defined in California Code of Regulations, Title 10, Chapter 5, Subchapter 3, Section 2592.01(f)
• Administrators Certificate from Self-Insurance Plans. If not already obtained, the Administrators Certificate from Self-Insurance Plans will be required within one year of employment
• Completion of IEA or equivalent courses
• Minimum 3+ years of recent California workers’ compensation claims handling experience at a high level
• At least 2 years of Claims Supervisory experience required
• 5+ years’ experience in a workers’ compensation lead or supervisor position preferred
• Prior Third‑Party Administrator (TPA) experience preferred
• In-depth knowledge of California workers’ compensation laws, policies, and procedures
• Proficiency in determining case value, reserving, and negotiating settlements
• Understanding of medical and legal terminology
• Proficient in Microsoft Office Suite; ability to learn additional systems (e.g., ClaimsXpress)
• Able to plan, prioritize, and organize claims workload for a unit

Requirements

• Ability to lead by example, delegate effectively, and ensure timely task completion, even during stressful situations and tight deadlines
• Demonstrated ability to influence, coach, and motivate staff to achieve unit and organizational goals
• Strong organizational and time-management skills; able to plan, prioritize, and manage unit workloads
• Flexible, adaptable, positive, and aligned with Athens Values
• Ability to develop and maintain effective working relationships with coworkers, clients, vendors, and key stakeholders
• Strong analytical, reasoning, and problem-solving skills
• Highly developed written and verbal communication skills
• Ability to handle confidential, proprietary, and highly sensitive information appropriately
• Valid driver’s license and ability to travel, including in-office file reviews and meetings
• Ability to type quickly and accurately for sustained periods

Benefits

• Comprehensive health insurance
• 401(k) with company match
• Eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments
• Variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, Company-Paid STD & LTD and more

Company Description

Athens Administrators has been dynamic, innovative leaders in claims administration since our founding in 1976. We foster an environment where employees not only thrive but consistently recognize Athens as a “Best Place to Work.” Immerse yourself in our engaging, supportive, and inclusive culture, offering opportunities for continuous professional growth. Join our nationwide family-owned company in Workers' Compensation, Property & Casualty, Program Business, and Managed Care.