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Role Description

Lumos is looking for a full-time Manager – SMB Sales Engineering. If you have experience as a Sales Engineer leader in telecommunications & FTTH who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

As the Manager – SMB Sales Engineering, you will lead a technical team driving revenue growth within the Small-Medium Business (SMB) segment. This role blends deep 100% fiber based technical expertise with sales, construction and operational experience to support property owners, developers, and operational teams through:

• Solution design
• Site survey completion
• Construction costs

This Manager plays a critical role in optimizing SMB operational workflows, improving the end-to-end quote-to-cash process by increasing efficiency, accuracy, and scalability. The Manager partners cross-functionally with:

• Sales
• Finance
• Legal
• Construction
• Network Operations (NetOps)

to streamline processes and accelerate revenue realization.

Essential Functions

• Lead, coach, and develop a high performing team of SMB Sales Engineers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Partner with SMB Sales leadership to support pipeline growth and construction completion.
• Improve win rates from identifying opportunities through construction completion.
• Assess and improve end-to-end SMB workflows from qualification to billing activation.
• Identify process bottlenecks and implement scalable solutions to reduce cycle time.
• Coordinate internal and external resources for access agreements and site survey completions.
• Rapidly scale solution design and construction hand-off, and revenue acceleration.
• Develop standardized tools, templates, and processes to improve consistency and execution.
• Collaborate with Construction and NetOps teams for alignment of timelines and requirements.
• Serve as an operational bridge between Sales, Legal, and Finance.
• Leverage various systems for workflow tracking, i.e. Salesforce, AGOL, VC4, Sitetracker etc.
• Improve communication and documentation standards to reduce friction in deal execution.
• Support forecasting accuracy by providing insights into project feasibility and deliverables.
• Perform other duties as assigned, including departmental and cross-functional projects.

Qualifications

• Strong cross-functional collaboration and excellent communication skills.
• Demonstrated experience improving sales engineering processes and quote-to-cash workflows.
• Excellent vendor relations and customer service skills.
• Proficiency with Salesforce (CRM and pipeline management).
• Experience scaling technical sales operations in high-growth markets.
• Competence to lead, develop, and support team members.
• Ability to manage multiple priorities simultaneously.

Requirements

• 5+ years of experience in sales engineering, technical pre-sales, construction and operations.
• 2+ years of experience leading or mentoring technical teams.
• Associate’s degree required; bachelor’s degree preferred.
• FTTH telecom service provider experience required.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Excellent communication and presentation skills.
• Experience in high-growth, fast-paced environments.

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.