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Role Description

This role involves working as a Case Conferencing Specialist within the Durham Community Safety Department (DCSD) to support individuals experiencing homelessness.

• Collaborate with system partners and case managers to identify and strategize solutions for barriers to housing.
• Utilize the Built for Zero case conferencing method to develop relationships with case managers.
• Provide connections to resources and problem-solve alongside system partners.
• Match individuals experiencing homelessness to appropriate housing.

Duties/Responsibilities

• Build and maintain strong relationships with service providers, government agencies, and partner organizations.
• Organize and lead regular case conferencing meetings with various providers (outreach, shelter, housing).
• Manage the By-Name List (BNL) to identify, prioritize, and track clients needing housing.
• Connect clients with appropriate housing programs, diversion services, and crisis interventions.
• Identify and strategize solutions for barriers to housing in partnership with service providers.
• Inform policies and procedures to advocate for rapid housing resolutions.
• Assist case managers in maintaining accurate client data in Homeless Management Information Systems (HMIS) and generate reports.
• Conduct training for partners on the case conferencing process and housing processes.
• Advocate for clients and partners, resolving issues and ensuring needs are met effectively.
• Follow up on action items and provide consistency in meeting format and expectations.

Qualifications

• Bachelor’s degree in public health, public policy, social work, or a related field.
• Two years of professional program administration and/or analytical experience in the area of assignment.
• Experience in case conferencing, case management, homelessness systems, or a related field.
• Demonstrated initiative and sound judgment while handling ambiguity.
• Commitment to the core mission of the HOPE team: to end homelessness in Durham.
• Commitment to equity, including cultural sensitivity and equity trainings.
• Flexibility and openness to programmatic changes in a rapidly scaling department.
• Knowledge and experience with service delivery documentation such as HUD standards and HIPAA/Confidentiality standards.

Additional Preferred Skills

• Significant experience with case conferencing in the context of homelessness systems.
• Familiarity with the Built for Zero case conferencing process.
• Expertise in program development, administration, and policy development.
• Strong analytical skills to analyze problems and implement recommendations.
• Experience preparing concise administrative and financial reports.
• Familiarity with Durham health systems and community resources/services.
• Advanced collaboration and interpersonal skills.
• Commitment to, knowledge of, and affection for Durham and its communities.
• Relevant lived experience in addition to professional experience.