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Role Description

As the Director, Closing Operations for Inspire Closing Services, you are responsible for overseeing the productivity and daily operations of their assigned closing department as determined by the Vice President of Closing Operations. In this role, you will develop and implement strategies and tactics to increase communication between the Closing Department and all other departments. Additionally, you are accountable for complete client satisfaction and staffing and productivity across the entire closing department.

• Manages teams to meet departmental and corporate objectives as determined by senior management
• Creates, reviews, and implements new processes to improve all Closing Department timeframes and production numbers
• Manages staffing and productivity across the Closing Department to ensure client/borrower satisfaction
• Trains, manages, and monitors on-site reps, as well as their daily/weekly assignments
• Reviews client performance statistics and management reports with Vice President and Executive Management
• Participates in strategy discussions as they relate to internal enhancements and client needs
• Oversees and creates procedures for complete process for new client setup
• Creates and communicates new policies, procedures, and initiatives to increase productivity to the Closing Department direct reports
• Monitors the fulfillment of required staff training
• Reviews and approves candidates for promotions
• Administers performance management planning and review process for teams
• Manages interdepartmental relationships
• Participates in and/or creates Project Teams to address corporate goals and objectives
• Manages the process of developing partnerships with Clients
• Addresses exception trends in any measurable SLAs with responsible departments to identify and implement strategies to improve
• Addresses client issues and evaluates ways to avoid such problems going forward
• Addresses transactional client issues as escalated
• Coordinates with Sales Team to develop on-site meetings with existing and potential Clients
• Attends conference calls and client visits and coordinates items to be addressed by Client
• Monitors and generates monthly scorecards and remediation, when applicable
• Monitors daily Client reporting (Client specific)
• Reviews loss/overage rejects
• Interviews and assists HR with meeting staffing needs
• Manages profitability of the department to ensure the company achieves its goals and objectives
• Manages space allocations across the department
• Acts as a leader within the company
• All other duties assigned

Qualifications

• Bachelor's degree or seven (7) years’ experience in the real estate, banking or vendor management industry
• Demonstrated management experience
• Knowledge of real estate closing and title clearance processes
• Must possess good organizational skills, ability to handle multiple tasks simultaneously
• Demonstrated good communication and customer service skills
• Knowledge of personal computers and Microsoft software products

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package including:
  • Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts
• Paid holidays and generous PTO based on tenure
• Paid volunteer time
• Paid Maternity and Parental Leave
• 401K plan and robust continuous learning opportunities
• Access to discounts that help save money in your daily life

Company Description

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate.