• The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. • Collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform. • Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis. • Identify and automate manual processes to improve efficiency and reduce risk. • Enhance and evolve monitoring tools and platforms to improve observability. • Promote and apply best practices for reliability, scalability, and performance across engineering. • Implement and support cloud automation using Terraform, Ansible, or CloudFormation. • Work within change management protocols to provide maximum uptime for production systems. • Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis. • Partner with developers, architects, vendors, and IT teams to ensure reliable system operations. • Research and remediate vulnerabilities in coordination with security teams. • Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.