• Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact • Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes • Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle • Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences • Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement