As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

 

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave 

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

 

Please review the job profile below and apply today!

This position provides excellent service to Meijer Specialty Pharmacy patients to ensure timely fulfillment of specialty prescriptions and enhance overall patient care. This person must excel in customer service and have great communication skills. This person must have the ability to execute across multiple stages of servicing specialty prescriptions across multiple disease states.

What You'll Be Doing:

• Accurately input pharmacy referrals, prescription information and patient demographics in a clinical base platform.
• Accurately associate all inbound images to the patient profile.
• Complete assessment of each patient profile to evaluate completeness of demographic information, and actively outreach to patient or prescriber to obtain missing information
• Place outbound calls to patients and providers for medication delivery scheduling and other customer service communications.
• Intake referrals and determine insurance, load plan to profile and review claims.
• Perform benefits investigation.
• Responsible for handling inbound telephone calls, responding as primary point of contact for patients, insurance companies and prescribers’ offices.
• Obtain copay assistance where applicable.
• Ability to work across multiple disease states.
• Remotely assist retail stores in coordinating the dispensing of a specialty medication.
• Promote pharmacy initiatives and clinical services to the customer.
• Ability to work across multiple computer clinical applications/dispensing systems.
• Maintain confidentiality of patient information.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You'll Bring With You (Qualifications):

• Registered and/or licensed as a pharmacy technician as required in the state of practice.
• High School Diploma or GED Equivalent required.
• At least 2 years of customer service experience required.
• 1 year pharmacy and/or specialty pharmacy customer service experience preferred.
• Effective communication skills and agent of change.
• Excellent organization skills with the ability to prioritize workload.
• Ability to learn new technologies and systems.
• Excellent customer service skills and telephone skills.
• Proficient keyboard skills.
• Neat and legible penmanship.
• Teamwork.
• Demonstrated history of consistent attendance.
• Basic Math skills.

We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.

The pay range for this position is listed below.

$16.05 - $25.15

This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you’ll be joining.

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development