• Accountable for the delivery of outstanding Absence Management and related Colleague Services • Support a service delivery model that reflects empathy and care for all colleagues • Administer leave of absence requests under FMLA, State regulations and Company leave policies • Utilize the myLeave system for leave of absence to ensure compliance • Review and analyze leave of absence requests that are not eligible • Research and resolve tier 2 escalations and ensure outcome is documented • Conduct colleague outreach calls to ensure support through the leave • Communicate with colleagues and stakeholders to assist with questions • Work collaboratively with members of the LOA Team to ensure compliance • Perform all other leave of absence case management duties assigned