Please Note: 

• You are not required to report into a Mosaic office; however, there is travel to client locations across North America required for this role (~50%)
• Geographic flexibility: This position is open to candidates residing anywhere in the US.
• Ten plus years of experience will be necessary at the journeyman level certification. 

Position Overview

The Field Operations Industry Expert supports the development of work standards, safety best practices, and training programs for workers who operate and maintain the electric and/or gas assets that make up a utility company’s grid and/or pipeline networks. The position involves front-end analysis, reviewing and consulting on as-is and to-be job responsibilities, developing methods for measuring on-the-job performance, designing work processes, and developing recommendations for workforce training. The position also supports the actual design and development of training by working alongside Instructional Designers to evaluate client needs and develop suitable solutions. The Field Operations Industry Expert serves as an advisor to both our clients and to Mosaic’s internal team members to provide expertise and industry domain knowledge in support of building solutions that result in positive impacts in workforce performance.

Roles and Responsibilities

The responsibilities of the Field Operations Industry Expert are as follows:

• Work with Mosaic project teams and client leadership to define/address personnel knowledge and skill gaps.
• Leverage expertise and hands-on experience to develop task analysis, work procedures, safety standards, and other deliverables for Utility Field Operations activities.
• Provide industry expertise for the creation of client future state business processes and derive the associated business outcomes.
• Evaluate training materials and training effectiveness to ensure end-user needs are met, including the development and evaluation of training metrics used to track end-user performance.
• Promote strong and long-term partnerships by developing a professional rapport with customers.

 Content Development

• Work with clients to identify training requirements related to Field Operations job processes.
• Partner with Mosaic’s Instructional Design Consultants to design and develop training materials and continuing education for Field Operations job roles, using a variety of instructional media.
• Support clients training team to ensure that training requirements are met.

Training Delivery

• Collaborate with team members and other subject matter experts on training delivery to ensure that training is fit for purpose and effective.
• Partner with Instructional Design team to build scenarios for computer-based practice activities and generate related data to populate the online learning environment.

To respond to client and project needs effectively, roles and responsibilities will vary and may include additional responsibilities not listed.

Skills and Experience

• Experience as a Field Operations technical professional, trainer for field operations workers, and/or supervisor for Field Operations crews with extensive knowledge of:
  • The systems, tools, and safety protocols that make up the utility grid and/or pipeline complex.
  • Asset maintenance best practices.
• Inspecting facilities for integrity and safety issues.
• Following all safety regulations and company-specific safety protocols
• Understanding and complying with regulatory requirements
• Documenting work performed, issues encountered, and materials used
• Direct experience either developing or evaluating work practices and safety procedures for compliance with regulations, industry standards, and/or best practices.
• Excellent organizational skills with an ability to work on multiple projects simultaneously.
• Demonstrated decision-making ability in production deadline-driven environment.
• Demonstrated ability to interact professionally with diverse groups on a wide range of technical matters.
• Demonstrated ability to stay current with changing technology and learning trends.
• Strong teamwork, communication, and problem-solving skills.
• Excellent presentation, written, and verbal communication skills.

Working Relationships

• Internal: Collaborates with team members for skill-sharing and problem-solving.
• External: Develops trustworthy relationships with client and project stakeholders. Works independently in and navigates effectively through ambiguous and political client environments.

Education

• Bachelor of Science degree in Engineering, or equivalent experience.
• Utility Worker “Journeyman” level certification with ten (10) or more years of hands-on experience or equivalent work history. Additionally, experience as a crew leader, supervisor, or superintendent is preferred.

At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. Compensation decisions are made based on a variety of factors, including but not limited to relevant skills, consulting experience, education and training, demonstrated competencies, geographic location, and other business and organizational needs. The salary range listed reflects a good faith estimate of the compensation for this role at the time of posting. A reasonable national base salary range for this position is $140,000.00 - 190,000.00 USD annually, and compensation decisions are dependent on the facts and circumstances of each case. This position is eligible to participate in a bonus program of up to 10% of annual compensation, subject to individual and organizational performance. In addition to salary and bonus eligibility, Mosaic offers a comprehensive benefits package, including health and wellness benefits, a Flexible Time Off program, paid holidays, a discretionary 401(k) match, and for US based employees, participation in the Employee Stock Ownership Plan (ESOP).

We regularly review our compensation practices to ensure they remain competitive, compliant, and aligned with our values. Additional details on Mosaic’s benefit package can be found at the following LINK.

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