• contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve • Act as the primary functional liaison between the client, MCOs, and our internal technical teams for all MMIS operations workflows • Lead requirements gathering sessions and "triage" meetings to address any surges in defects, change requests (CRs), and operational gaps • Manage client expectations regarding system capabilities, timelines for fixes, and regulatory constraints • Analyze and document complex requirement issues namely Claims (FFS & Encounters), Financials, Capitation, Provider Enrollment and others • Validate that proposed technical solutions solve the business problem before development begins • Investigate root causes of systemic issues reported by Providers or MCOs (e.g., mass claim denials, capitation payment errors, EDI rejection loops) • Collaborate with the Operations team to distinguish between "system defects" and "user training gaps," creating workarounds or documentation as needed • Serve as the Subject Matter Expert (SME) on Medicaid workflows, ensuring compliance with federal Centers for Medicare & Medicaid Services (CMS) and local (District) regulations