• Provides critical electrical and mechanical support for AR and related Rx manufacturing equipment and systems to our wholesale and retail customers for both scheduled and unscheduled activities. • Support is provided remotely and on site. • By leveraging their electrical and mechanical knowledge of current and legacy AR systems, as well as sound troubleshooting and problem-solving methodology, deliver services and solve issues in a timely, accurate and professional manner to maximize customer uptime. • Perform preventative maintenance and repair of AR / HC and related equipment in customer environments. • Perform hands-on work in a production environment. • Perform and guide calibration process according to company requirements. • Evaluate equipment performance and process capabilities. • Manage assets and plan asset upgrades. • Refurbish mechanical componentry for reuse (i.e., pumps, valves, tooling, etc.) • Manage self and work assignments. • Ensure equipment is ready for production in a timely manner. • Reinforce compliance to company approved methods and quality standards. • Work closely with management, including lab manager and production manager, to achieve results needed to satisfy customer demand. • Identify and resolve problems in a timely manner. • Provide day to day phone support to Zeiss and third-party labs. • Provide emergency on-site support as needed. • Provide weekly reports in a timely manner. • Set up standard test apparatus or devices test equipment and circuitry to conduct functional, operational, environmental and life tests to evaluate performance and reliability.