Phil, Inc.

Medication Access, Simplified. We are on a mission to help people get their medications quickly, easily and affordably.

Senior Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$130K - $150K / year

Bachelor Degree10 yrs expEnglishSQL

Job Description

• Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design • Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols • Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways • Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures • Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness • Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards • Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows • Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives • Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology • Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum

Job Requirements

  • Bachelor’s degree or equivalent experience
  • 10+ years of technology-enabled services implementation experience
  • 5+ years of vendor-side ownership of enterprise implementations
  • 5+ years managing cross-functional and project-specific teams in a matrixed environment
  • Demonstrated ability to translate business objectives into technical architecture and operational execution
  • Strong analytical and problem-solving skills with a data-driven approach to decision making
  • Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL
  • Familiarity with AI and LLM applications within technology-enabled service environments
  • Experience designing implementation processes, documentation standards, and scalable delivery frameworks
  • Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies
  • Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments
  • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences
  • Ability to travel up to 25%

Benefits

  • Ground floor opportunity with one of the fastest-growing startups in health-tech
  • Fully remote working environment
  • Competitive compensation (commensurate with experience)
  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity

Related Job Pages

More Implementation Specialist Jobs

Customer Success Director, Retail Vertical (US Remote)

First Advantage

First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.

Implementation Specialist7 days ago
Full TimeRemoteTeam 3,712Since 2003

This role involves consultative sales and enterprise account management focused on growing revenue within strategic accounts in the Retail Vertical through the sale of Company solutions. Responsibilities include developing strategic account plans, maintaining base revenue, coordinating service levels with various departments, and delivering client business reviews.

United States
$90K - $110K / year

Director, Customer Success, Staffing & BPO Verticals (US Remote)

First Advantage

First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.

Implementation Specialist7 days ago
Full TimeRemoteTeam 3,712Since 2003

The Director of Customer Success leads a high-performing organization focused on driving value realization, retention, and expansion across enterprise customers, owning the entire post-sales lifecycle from onboarding through renewal. This role involves building vertical strategy, ensuring operational excellence, and partnering cross-functionally to deliver exceptional customer outcomes and sustainable revenue growth.

United States
$130K - $150K / year

Senior Firewall Administrator

BAE Systems, Inc.

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. The Platforms & Services (P&S) sector under BAE Systems, Inc does the big stuff: the armored combat vehicles, naval guns, missile launchers, and naval ship repair…just to name a few. Our employees take pride in the work they do and why they do it. They are on the front lines every day, building our products to protect the lives of those who serve. We may be biased, but we think P&S does some of the coolest work around, and we think you will too.

Implementation Specialist7 days ago
Full TimeRemoteTeam 40,000Since 1999

Manage Palo Alto firewall suite, administer web filtering, support security applications, analyze network traffic and provide documentation, ensuring compliance and optimum performance.

DnsLinuxNetworking ProtocolsPalo AltoTcp/IpWindows
Florida
$96.6K - $164.3K / year

Senior Implementation Engineer I

Cleo

Join. Grow. Lead the Future of Supply Chain. At Cleo, we don’t just integrate supply chains—we orchestrate them. As the pioneer and global leader of the Supply Chain Orchestration software category, Cleo is helping thousands of companies around the globe drive transformation, deliver excellence, and shape the future of their global operations. Whether you're joining us from outside or growing within, Cleo is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth. Why Join Us? Strategic Influence: Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide. Innovation-Driven Culture: Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges. End-to-End Visibility: Lead across planning, sourcing, logistics, and fulfillment—connecting dots others can’t see. Sustainability at the Core: Help build ethical, transparent, and sustainable supply chains that make a difference. Why Grow with Us? Leadership Development: Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career. Internal Mobility: We prioritize internal talent—your next big opportunity could be just one conversation away. Recognition & Impact: Your ideas matter. Your leadership is visible. Your success is celebrated. Inclusive Community: Thrive in a diverse, collaborative environment where every voice is heard and respected. Our Promise We are a top talent destination for supply chain leaders technology who want to make bold moves, solve real-world problems, and grow without limits. Whether you’re stepping into your first leadership role or scaling new heights, your journey starts here. Cleo … never stops

Implementation Specialist7 days ago
Full TimeRemoteTeam 500Since 1976

Lead the implementation of EDI solutions, ensure compliance, collaborate with teams, resolve issues, and document processes. Train clients on EDI best practices and maintain quality assurance.

Ansi X12As2C#EdiEdifactFtpsJavaOraclePythonSftpSQL
United States
$80K - $95K / year