Defense technology providing scalable maritime surveillance network data in real time around the globe.
Head of Mission Success
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
About Us
Quartermaster AI leverages cutting-edge AI and robotics to enhance maritime domain awareness. Our mission is to become the eyes, ears, and brain of the ocean—enabling every vessel to collaboratively sense, compute, and communicate.
Position Overview
Quartermaster seeks a seasoned executive leader with deep technical program management experience to drive mission success across our customer deployments. As the Head of Mission Success, you will coordinate complex technical programs, ensure engineering compliance, shape the product roadmap, and serve as a technical SME in both internal and customer-facing engagements.
Key Responsibilities
Executive Program Leadership:
Direct customer-facing technical programs, managing the post-sales journey and driving operational excellence for all accounts.Cross-Functional Coordination:
Partner with global supply chain and engineering teams to plan and execute compliance activities across deployments.
Collaborate with Field Operations for technical support and troubleshooting, ensuring technical readiness and operational resilience.
Liaise with Mission Success Program Managers to lead and document technical discussions, ensuring consistent progress and alignment with customer needs.
Work with Product and Engineering teammates on roadmap development and customer-driven requirements, balancing short-term delivery with long-term vision.
Technical Program Management
Own end-to-end planning and execution of major product development programs, from concept through production and deployment
Define program schedules, milestones, and critical paths across hardware, software, and manufacturing tracks
Support new product introduction (NPI) and field rollout planning, ensuring readiness across supply chain, QA, and logistics
Act as primary point of contact for internal stakeholders on program status, scope, and decision timelines
Help ensure programs align with company OKRs and strategic priorities
Customer Engagement & Technical SME:
Support sales calls as the technical subject matter expert, articulating product capabilities and integration requirements to prospective clients.
Build and sustain executive relationships with strategic accounts, delivering impactful technical briefings, reviews, and growth planning sessions.
Team Leadership & Account Growth:
Recruit, develop, lead, and scale high-performing multidisciplinary teams (analytics, field ops, supply chain, engineering, global support) to achieve mission success for every customer.
Design account-level strategies that maximize client retention, product adoption, and expansion opportunities.
Continuous Improvement & Best Practices:
Institute best-in-class technical processes for deployment, engineering compliance, and customer feedback to drive perpetual operational and product improvement.
Qualifications
10+ years of progressive leadership in technical, operational, or program management roles—preferably in technology, robotics, or mission-critical service environments.
Proven success rolling out and managing complex technical programs across global supply chains and engineering functions.
Demonstrated track record building, leading, and mentoring cross-disciplinary teams to support mission objectives.
Strong executive presence, relationship management, and communication skills, engaging with stakeholders at all management levels.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
The Customer Success Specialist manages existing BEACON customer accounts, cultivating strong relationships and ensuring high satisfaction by proactively managing system events and opportunities using data. This role involves close collaboration with Sales, Support, and Product teams to ensure customers maximize their water systems.
Broker Manager
Devoted HealthOur mission: to dramatically improve the health & well-being of older Americans by caring for everyone like family
The Broker Manager will be responsible for the success, engagement, and production of independent agents, working with Operations and field sales management to align brokers with the company's mission and growth plan. Key duties include executing market plans, analyzing reports to drive production, providing real-time feedback, and influencing brokers through training and product positioning.
Client Success Representative (Remote, Contract)
INFUSEINFUSE is a global B2B demand generation company supporting top tech brands with data-driven marketing solutions.
The role involves building and maintaining strong client relationships while ensuring the timely delivery of solutions according to client needs and objectives. Key duties include communicating initiative progress, identifying growth opportunities, and assisting with client issue escalations.
Customer Success Manager (Open to Candidates in Birmingham, AL)
BlackLineBlackLine gives you the innovation of AI-powered software solutions you need to optimize workflows, reduce risk, and prepare for tomorrow’s strategic F&A challenges. BlackLine is the leader in the cloud financial close market and the first and only holistic solution to address intercompany operations. Companies can execute and manage financial close, intercompany, and invoice-to-cash processes with end-to-end transparency and intelligent automation. They can shift their focus from governance to guidance and deliver strategic business outcomes faster and with greater control. Since our founding in 2001, BlackLine has become a leading provider of cloud software that automates and controls critical accounting processes. BlackLine is ranked No.5 globally on The Software Report’s 2023 ‘Top 100 Software Companies’ list and earned ‘Top Rated’ awards in Accounting, Financial Close, and Accounts Receivable from TrustRadius. BlackLine was also named to Newsweek’s ‘Most Loved Workplaces’ lists in the US (2022) and UK (2023). BlackLine is trusted by thousands of companies across all industries and geographies. Headquartered in Woodland Hills, CA, BlackLine is a global company with operations in locations including Pleasanton, New York, London, Paris, Bengaluru, Frankfurt, Tokyo, Singapore, and Sydney. Leading companies like SiriusXM and Domino’s trust BlackLine to close faster with complete and accurate results.
Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.
