Essential Duties and Responsibilities:

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.

• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.

• Manage vendor relationships, including ServiceNow partners and system integrators.

• Develop and maintain detailed project plans, timelines, and budgets.

• Ensure alignment with enterprise architecture, security, and compliance standards.

• Drive change management, training, and communication strategies to support adoption.

• Monitor program performance, manage risks, and resolve issues proactively.

• Provide regular updates to executive leadership and key stakeholders.

Education and/or Work Experience Requirements: 

• 7+ years of experience in program or project management.

• At least 3 years experience leading ServiceNow implementations.

• PMP, ITIL, or ServiceNow certifications are strongly recommended

Preferred Qualifications

• Experience implementing ServiceNow in a utility or energy sector environment.

• Familiarity with regulatory and operational requirements specific to utilities.

• Knowledge of integration with legacy systems and data migration strategies.

Knowledge, Skills & Abilities (KSAs):

Knowledge and Abilities

• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD.

• Strong leadership and stakeholder management skills.

• Experience managing cross-functional teams and third-party vendors.

• Excellent communication, organizational, and problem-solving skills.

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Commitment to quality, reliability, and continuous improvement in support of mission.

Technical Skills

• Knowledgeable about project management standards and methodologies (waterfall and agile)

• Knowledgeable about financial forecasting and analysis

• Knowledgeable about SDLC methodologies

Certifications (Preferred)

• PMP, ITIL, or ServiceNow

Salary Range

$44.65 - $74.42 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law