• Lead technical discovery sessions with customers to gather thermal, environmental, mechanical, and operational requirements • Design end‑to‑end liquid cooling solutions featuring rear‑door heat exchangers, CDUs, manifolds, hoses, fittings, and facility water loop considerations • Produce detailed solution designs including schematics, BOMs, system flow diagrams, thermal performance expectations, and installation guidelines • Translate customer requirements into scalable, supportable, and reliable architectures • Support field engineering teams during installation, commissioning, and validation of RDHx and CDU systems • Provide technical oversight on-site or remotely, ensuring the deployed system aligns with the approved design • Troubleshoot flow rates, pressure drops, temperature deltas, coolant quality, sensor behavior, and CDU operational parameters • Assist with acceptance testing, monitoring configurations, and integration with facility cooling infrastructure • Serve as the internal authority on liquid cooling within engineering, operations, sales, and product • Develop internal documentation: reference architectures, best practices, safety guidelines, and deployment playbooks • Define standards and repeatable processes for liquid cooling implementations. • Contribute to service offerings that support deployment, maintenance, and ongoing optimization of liquid cooling systems.