Metsi Technologies

Global Systems Integrator | Digital Maturity | Data Center Automation | Hybrid Multicloud | Anything-as-a-Service

Field Service Engineer 2

Field EngineerField EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

5 days ago

Salary

$65K - $84K / year

Associate Degree5 yrs expExperience acceptedEnglish

Job Description

• Collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues • Triage issues with direction from Dell support • Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone) • Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email • Reseating parts, swap or replace parts, upgrading firmware as needed • Sever testing and validation (running diagnostics, capturing & uploading logs)

Job Requirements

  • 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
  • Experience delivering technical Field Services supporting hardware and software at client sites
  • Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
  • Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
  • Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
  • Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge))
  • Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Benefits

  • Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

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