Global Systems Integrator | Digital Maturity | Data Center Automation | Hybrid Multicloud | Anything-as-a-Service

Field Service Engineer 2

Field EngineerField EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Illinois

Posted

5 days ago

Salary

$65K - $84K / year

Associate Degree5 yrs expExperience acceptedEnglish

Job Description

• Collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues • Triage issues with direction from Dell support • Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone) • Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email • Reseating parts, swap or replace parts, upgrading firmware as needed • Sever testing and validation (running diagnostics, capturing & uploading logs)

Job Requirements

5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
Experience delivering technical Field Services supporting hardware and software at client sites
Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge))
Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Benefits

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Related Categories

Field Engineer

Related Job Pages

Field Engineer Jobs in Illinois Remote Full-time Jobs (US)More US Remote Jobs

More Field Engineer Jobs

Service Production Manager - Repair

NVIDIA

Field Engineer5 days ago

Full TimeRemoteTeam 10,001+Since 1993H1B Sponsor

Company Site LinkedIn

The manager will act as a liaison between repair partners and internal Company teams, handling technical aspects of the repair process including quality, yield, and change order management. They must champion repair efficiency, establish SLAs, and proactively resolve roadblocks to meet delivery commitments.

View details: Service Production Manager - Repair

United States

$176K - $276K / year

Apply