Ollie

Ollie delivers freshly cooked, human-grade food that's personalized to each dog's nutritional needs.

Customer Experience Associate

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

28 days ago

Salary

Not specified

EnglishSalt Stack

Job Description

Come join the Ollie Canine Care team!  Our customers want the best for their dogs, and we share that passion. We’re looking for a Customer Experience Associate to join our Canine Care Customer Experience team—a small, dedicated group that ensures every dog (and their parent) has the best possible experience. We make sure that, from box to bowl, all our dogs (and their parents) have the best experience possible. At Ollie, dogs are at the heart of everything we do. Our love for them drives us to be our best, whether we're raising the bar on our products, customer service, or teamwork. As a team, we set new standards and strive to continually improve in everything we do. We also believe in being courageous and kind—creating an inclusive space where diverse perspectives help us grow stronger and work better together. And we want every moment at Ollie to be a chapter you’ll cherish, with a team that celebrates successes, learns from challenges, and enjoys the journey. The Customer Experience Associate will report to the Customer Experience Shift Manager. This is a remote position, in the Nashville, TN, or Salt Lake City, UT areas ONLY.

Job Requirements

  • Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
  • Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
  • Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
  • Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
  • Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.
  • Bonus Points If:
  • You have a bachelor’s Degree from an accredited four-year college or university.
  • You have experience in customer-centric roles (retail, food service, etc.).
  • You have experience with pets or health-foods preferred.
  • You have experience with Gladly or a similar platform a plus.
  • You are interested in working in a pet-friendly, fast-moving environment.

Benefits

  • Competitive hourly salary.
  • Sponsored 401k program with employer match up to 4%.
  • Comprehensive health coverage including medical, dental and vision.
  • Generous PTO policy.
  • Paid parental leave.
  • 1-week paw-ternity leave for new dog parents.
  • Free Ollie subscription.
  • Inspiring pack members!

Related Job Pages

More Customer Support Jobs

Full TimeRemoteTeam 10,001+Since 1969H1B Sponsor

Bilingual Customer Service Support Representative for LabCorp

North Carolina
$17 - $21 / hour
Customer Support28 days ago
Full TimeRemoteTeam 10,001+Since 1968H1B Sponsor

Supervises Customer Service Representatives in a remote work environment

United States
$65.7K - $83K / year

Credentialing Associate, Customer Service

CCI Inc

Collaboration. Commitment. Innovation. Bringing Energy to the World Safely and Efficiently.

Customer Support28 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

Credentialing Associate serving customers and supporting CCI's certification processes

Colorado + 3 moreAll locations: Colorado, Idaho, Minnesota, Texas
$19 - $25 / hour
Customer Support28 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

Customer Service Representative providing TruBridge Contact Center Support remotely

United States