Navitus Health Solutions
We are committed to helping humans by making medications more affordable for the people who need them.
Senior Client Services Executive
Client Services RepresentativeClient ServicesFull TimeRemoteTeam 1,001-5,000Since 2003H1B No SponsorCompany SiteLinkedIn
Location
Idaho
Posted
3 days ago
Salary
$82.6K - $101.3K / year
Bachelor Degree7 yrs expEnglish
Job Description
• Support/back up the CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Manage Clients.
• Up-sell programs.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Client retention.
• Committee involvement.
• Lead or support internal department and corporate projects.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned
Job Requirements
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry required
- At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
- Strategic thinking ability and skills to prepare business plans and execute them appropriately in order to accomplish business objectives.
- Ability to work independently and prioritize work in order to meet client needs
- Strong team orientation, commitment to sales and client service and desire to succeed
- Willingness to travel as needed to meet goals
- Excellent verbal and written communication, presentation and negotiation skills required
- PC skills; Microsoft Office, Email, and Internet
- Ability to manage coordinator level resources
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
