Support Engineer – Accessibility Compliance

Support EngineerSupport EngineerFull TimeRemoteTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

8 days ago

Salary

$45 - $48 / hour

Professional Certificate6 yrs expEnglishCloud

Job Description

• Serve as a hands-on accessibility specialist responsible for conducting manual and automated accessibility assessments across cloud-based and web application environments. • Help strengthen the organization’s overall security, compliance, and accessibility posture by evaluating digital experiences. • Troubleshoot accessibility scan results, and guide engineering teams toward effective remediation. • Perform manual accessibility assessments on web properties based on WCAG 2.1/2.2 AA standards. • Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation. • Execute and troubleshoot automated accessibility scans using approved enterprise tools. • Investigate and resolve scan configuration issues, false positives, and automated test failures. • Maintain and review the inventory of accessibility scanning tools and processes. • Ensure accessibility results are accurate, actionable, and aligned with compliance requirements. • Provide guidance to engineering teams to support remediation of accessibility findings. • Track assessment outcomes and assist with maintaining dashboards, reports, and documentation. • Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools.

Job Requirements

  • Accessibility certification required (e.g., IAAP CPACC, WAS, or equivalent).
  • 6+ years of experience in accessibility assessment, accessibility engineering, or a related technical compliance role.
  • Strong understanding of WCAG 2.1/2.2 guidelines and accessibility testing methodologies.
  • Hands-on experience with both manual and automated accessibility testing.
  • Proficiency with accessibility testing tools (e.g., Accessibility Insights or equivalent).
  • Ability to troubleshoot accessibility scan results, identify false positives, and correlate issues across tools.
  • Excellent written and verbal communication skills with the ability to clearly articulate accessibility issues to technical and non-technical audiences.
  • Strong organizational skills and the ability to work independently, manage assessment workflows, and collaborate across teams.
  • Steady work history (no frequent short-term roles) and possession of all required certifications.

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

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