LivePerson

Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.

Principal Engineer

Full-stack EngineerSoftware EngineerFull TimeRemoteTeam 1,001-5,000Since 1995H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$170K - $200K / year

Bachelor Degree10 yrs expEnglishCloudGoogle Cloud PlatformJavaJava ScriptKafkaKubernetesMicroservicesNode.jsNo SQLRedisVue.js

Job Description

• Design and develop modernized Contact Center as a service Messaging and AI products that push the boundaries of what's possible • Lead and mentor engineering teams, setting technical direction and best practices • Partner with architecture team to shape requirements and translate vision into scalable solutions • Part of SCRUM team(s) for day to day responsibilities. • Design, implement cloud-native applications that are resilient, scalable, and built for the future • Integrate and various solutions including Voice applications, platform SDK, LLM based AI solutions and services as required in the Product • Drive engineering excellence through comprehensive test automation and quality-first delivery

Job Requirements

  • Bachelor's or Master's degree in Computer Science, Communications, or related field
  • 10+ years building full-stack applications with Java and Node.js (Vue is a plus)
  • 5+ years designing and architecting enterprise-grade SaaS Products
  • 2+ years building real time voice solution
  • 2+ years shipping AI products to production (nice to have)
  • Deep experience with cloud platforms, Kubernetes (GCP experience is a plus)
  • Experience in Agile methodologies like Scrum
  • Experience debugging/testing distributed microservice applications
  • Knowledgeable of technologies such as Kafka, Redis and NoSql
  • Experience building RESTful microservices
  • Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)
  • Proven track record of leading with technical expertise within and across engineering teams.

Benefits

  • Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
  • Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
  • Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
  • 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
  • HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
  • Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
  • Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
  • Development: Access to internal professional development resources.
  • Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
  • Paid Public Holidays.
  • Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
  • Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

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