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Role Description

As a key member of the Direct Travel Meeting & Events team, the Associate Program Manager will be responsible for assisting and contributing to planning meetings/incentives in an entry level and administrative role.

This role will work closely with clients and a team of program managers and report to the team operations manager.

Going the Extra Mile (Responsibilities)

• Ensure accurate and timely data entry into Cvent
• Manage Website Registration Sites, Databases and Attendee Management
• Orchestrate Travel Arrangements for Attendees
• Draft program documents and communication for programs
• Draft Timelines for meetings and incentives
• Prepare close out reports as it pertains to our client service requirements
• Draft Post Con or Meeting History Reports
• Begin Reconciliation Checklist Coordination
• Conduct file audit processes/procedures
• Manage the expense reimbursement process and vendor payment requests
• Negotiate agreements and terms with vendors for the health of the event budget
• Demonstrate industry knowledge by contributing effective ideas

Qualifications

• College degree preferred
• 1-3 years experience in Meetings & Incentives or the hospitality industry
• Proficient with Windows operation system and variety of software programs
• Excellent written and verbal communication skills
• Time management and organizational skills
• High level of detail orientation
• Strong customer service skills
• Excellent leadership skills
• Strong quality control management
• Self-motivated and ambitious
• Prior experience working with attendee management systems preferred
• Demonstrate ability to learn and adapt to changing procedures, methods or processes and assist in teaching others

Requirements

• Proficient at multitasking
• Proficiency in Microsoft Office
• Prior experience in Cvent
• Prior experience with virtual or hybrid programs
• Must be able to lawfully work within the US and have unrestricted work authorization for US

Benefits

• In addition to Medical, Dental, and Vision benefits, Direct Travel/ATPI offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support