• Provide service to our largest, most strategic clients and their brokers. • Provide support on client servicing and operations related items, including client implementation, renewals, contracts, maintenance, analysis, and problem resolution. • Consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention. • Participate in online and/or onsite installation meetings to analyze customer requirements, system capabilities, and provide recommendations for structure and membership to support group’s moderate to complex requirements. • Analyze customer requirements, provide education on company capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex group requirements and performance standards. • Review new and renewing group structure, eligibility, and rates to ensure accurate group billing, reporting requirements, and member benefit availability. • Research, resolve, and accurately respond to inquiries from clients, brokers, and business partners in a consistent, accurate, professional, and timely manner. • Ensure client requirements are documented and communicated. • Identify, document, and track trends and types of issues that may be symptomatic of larger issues; escalate to the appropriate contacts and work with leadership to develop solutions. • Identify revenue growth opportunities when communicating with clients and brokers and forward leads to appropriate sales partners. • Identify at-risk clients and brokers, based on established triggers, and notify sales partners to help retain business. • Execute and oversee client contract related activities to ensure legal and regulatory requirements are met.