Fullsteam

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Payment Services Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$18 - $22 / hour

High School2 yrs expEnglish

Job Description

• Utilize phone, email, chat, and remote connections for customer assistance. • Meticulously document case details for all customer interactions and escalations. • Utilize provided tools and documentation to identify customer solutions. • Promptly, efficiently, and courteously address customer concerns. • Maintain up-to-date knowledge of Fullsteam technology offerings and their support needs. • Participate in the on-call rotation schedule.

Job Requirements

  • High school diploma or equivalent
  • Associate degree in computer information technology or computer networking or related experience preferred
  • Two years of relevant technical support or customer service experience
  • Experience with credit card terminals or POS equipment
  • Knowledge of credit card processing authorization and settlement processes
  • Exceptional listening, written, and verbal communication abilities
  • Strong problem-solving skills with keen attention to detail
  • Capable of multitasking to assist clients across diverse systems and communication channels
  • Familiarity with Office Suite, Google Sheets, Knowledge Base utilization, and Excel
  • Bilingual (English/Spanish) proficiency is advantageous, though not obligatory.

Benefits

  • Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
  • Equal Opportunity/Affirmative Action employer.

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