• support day-to-day operational IT support for Clearway Health, including employee onboarding and offboarding, application access provisioning, and troubleshooting hardware, software, and access issues • co-owns the execution and consistency of service desk workflows and provides Tier 1 support for internal systems and approved external client-facing applications routed through Customer Success and internal workflows • ensuring reliable service delivery, strong employee experience, and efficient use of engineering resources • Execute end-to-end employee onboarding, including account provisioning, device preparation, application access, and coordination with hiring managers • Perform secure and timely employee offboarding, including access revocation, device recovery, and asset tracking • Fulfill and manage application access requests using standardized provisioning workflows and approval processes • Provide Tier 1 troubleshooting for hardware, software, and access issues across laptops, mobile devices, and enterprise applications • Serve as first-line support for approved external client-facing applications routed through Customer Success • Escalate complex technical issues to IT, engineering or infrastructure teams and coordinate resolution • Maintain accurate documentation for onboarding/offboarding procedures, troubleshooting runbooks, and knowledge base articles • Track and manage IT assets, inventory, and service desk tickets within the ticketing platform • Communicate clearly with end users and stakeholders regarding ticket status, timelines, and resolutions • Identify opportunities to improve service desk processes, automation, and operational efficiency