Are you a customer-centric individual looking to kick start their career in a tech role? IDEXX has got an exciting role for someone with a passion for technology and development looking to break into the tech space as a Data Onboarding Technician. 

We’re looking for a Data Onboarding Technician to join our team; the Data Onboarding Technicians are pivotal in closing the gap between our customers, implementers, and our data engineering teams. If you love process improvement, working directly with customers, both external and internal, while flexing and growing your technical skills, this will be a great opportunity for you!   

You will be working with our cloud-based Veterinary Practice Management Software, which include Neo, Cornerstone and ezyVet; these programs provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients, and reduce workload stress.

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. 

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health. 

A bit more about the role, you will: 

• You'll be partnering with our implementation teams, driving data conversion tasks required to help customers onboard to our products 

• You'll directly engage with customers in the onboarding process to gain remote access to systems and grab data 

• Monitor conversions and self-sufficiently prioritise and organise tickets, complete work, document actions taken, and transition tickets while working closely with our Scrum Master 

• Ensure that our PM tool and Jira are kept in sync to ensure timely completion of data tasks. 

So what are we looking for? 

• A hunger and excitement to learn, build and adapt 

• A development background with solid database skills - this isn't off the shelf ETL and data engineering  

• Interpret data models and comprehend database structures and relationships.  

• Strong computer skills and a passion for the technical  

• Driven by initiative - performance orientated, multi-tasker and assertive to the commercial realities of handling large quantities of sensitive customer data. 

• Great communication skills, engaging with customers and managing internal stakeholders 

• Bonus if you have some experience in Agile methodologies, scrum/kanban, AWS, C#, PHP, Python, MySQL, Jira, Grafana, Confluence, Slack 

What you can expect from us: 

• Competitive Salary

• Opportunity for annual cash bonus

• 401K Match

• Benefits Day-One

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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