Move Beyond Debt
Bilingual Customer Service Representative
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
5 days ago
Salary
Not specified
Job Description
Role Description
Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. Our CSRs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service.
- Respond promptly to client requests
- Anticipate client needs and exceed expectations
- Complete a 4 week training program to become an expert in Beyond's financial hardship programs
- Provide superior customer service and a positive experience to clients
- Work in a remote position
- Call center hours: M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST
What You’ll Do
- Provide a best-in-class customer service experience over the phone
- Analyze client problems and provide information and solutions in a timely manner
- Handle difficult calls courteously and professionally
- Document request outcomes for accurate tracking and analysis
- Resolve client requests independently and as part of a team
- Maintain positive client relations and coordinate with other departments
- Operate a desktop computer to obtain and extract information
- Utilize appropriate resource materials to interpret and resolve client inquiries
- Handle a high volume of clients in a work from home call center environment
Qualifications
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, High Speed, Internet connection (Required)
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication
- Courteous and professional active listening skills
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
- Team spirit and culture fostering community, connection, and belonging
Job Requirements
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, High Speed, Internet connection (Required)
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication
- Courteous and professional active listening skills
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
- Team spirit and culture fostering community, connection, and belonging
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