US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions. We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project. Equal Employment Opportunity Statement US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
Call Center Analyst
Location
United States
Posted
9 days ago
Salary
Not specified
Job Description
Role Description
US Advisors is seeking Remote Call Center Analysts located in the Oklahoma City, OK area to support a federal law enforcement client in a 24/7 mission-critical contact center environment.
- Answer and track high-volume inbound calls in a federal contact center
- Document calls and prepare detailed reports in government systems
- Conduct database and open-source intelligence (OSINT) research
- Route and escalate calls according to operational procedures
- Maintain accuracy while handling sensitive or law-enforcement related information
- Other duties, as assigned
Qualifications
- 3+ years of call center or contact center experience
- Associates Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
- Ability to work in a 24/7 operational environment, including nights and weekends
Requirements
- Experience operating in federal, DHS, ICE, or law enforcement environments
- Prior experience supporting contact/call center environments
- Experience with 24/7 operational environments
Benefits
- Hourly rate is $23.30
Additional Information
- Client: Federal law enforcement agency
- Clearance Requirement: DHS Suitability/Public Trust
- Work Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations
- Start Date: Immediate upon background approval
Company Description
US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions. We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.
Equal Employment Opportunity Statement
US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
Job Requirements
- 3+ years of call center or contact center experience
- Associates Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
- Ability to work in a 24/7 operational environment, including nights and weekends
- Experience operating in federal, DHS, ICE, or law enforcement environments
- Prior experience supporting contact/call center environments
- Experience with 24/7 operational environments
Benefits
- Hourly rate is $23.30
- Additional Information
- Client: Federal law enforcement agency
- Clearance Requirement: DHS Suitability/Public Trust
- Work Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations
- Start Date: Immediate upon background approval
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