Customer Experience Agent
Location
United States
Posted
6 days ago
Salary
Not specified
Job Description
Role Description
The Customer Experience Agent is the first point of contact for clients and partners reaching out to Harrell Enterprises. You will manage inbound communications, resolve inquiries, and ensure every interaction reflects our commitment to quality and professionalism.
- Respond promptly to client inquiries via phone, email, and online channels
- Coordinate with project managers and field teams to provide accurate project updates
- Track and resolve client concerns, escalating issues when necessary
- Maintain detailed records of client interactions in the CRM system
- Follow up on completed projects to gather feedback and ensure satisfaction
- Support the sales and estimating teams with client outreach and scheduling
Qualifications
- 2+ years of customer service or client-facing experience
- Construction or trades industry experience preferred
- Excellent verbal and written communication skills
- Proficiency in CRM software and Microsoft Office or Google Workspace
- Bilingual (English/Spanish) is a plus
- Self-motivated with the ability to work independently in a remote setting
Job Requirements
- 2+ years of customer service or client-facing experience
- Construction or trades industry experience preferred
- Excellent verbal and written communication skills
- Proficiency in CRM software and Microsoft Office or Google Workspace
- Bilingual (English/Spanish) is a plus
- Self-motivated with the ability to work independently in a remote setting
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