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Role Description

The UX Design Lead is responsible for defining, governing, and executing a unified, scalable UX vision across CDCN’s internal and external digital platforms. This role owns UX strategy, design systems, and user experience standards while contributing hands-on design work as needed.

• Ensure consistency, usability, accessibility, and reusability across all product teams and interfaces.
• Bridge strategy and execution, translating business needs, technical realities, and user requirements into cohesive, permission-aware, and scalable user interfaces.
• Drive the organization’s evolution from fragmented, project-based UX toward a sustainable, atomic, component-driven design system in close partnership with the UI Software Engineering Team Lead.

• Define and maintain a long-term UX vision and roadmap aligned with organizational strategy and product direction.
• Lead the convergence of internal and external portals toward shared, reusable UI components and patterns using RBAC/ABAC models.
• Identify systemic UX debt, inefficiencies, and inconsistencies, and translate them into a prioritized backlog of improvements.
• Advocate for user-centered design principles and ensure UX standards are consistently applied across all product and engineering teams.
• Establish, govern, and evolve a scalable design system based on atomic/molecular design principles.
• Maintain a reusable UI component library and partner with engineering teams to ensure consistent implementation.
• Ensure UX solutions meet accessibility, usability, brand, and consistency standards.
• Create UX designs, wireframes, and mockups for new features, enhancements, and remediation initiatives using Figma.
• Translate UX work into clear, actionable user stories, acceptance criteria, and supporting documentation for agile delivery teams.
• Own and manage the UI/UX backlog in Azure DevOps, including intake, refinement, story creation, and prioritization.
• Collaborate closely with Product, Business Analysts, Engineering, and Marketing to ensure UX intent and design system standards are preserved through delivery.

Qualifications

• Bachelor’s degree in design, HCI, computer science, information systems, related field, or equivalent professional experience.
• 7–10+ years of total UX experience, with:
• 3–5+ years in a senior or lead capacity, including:
• Design systems ownership
• Cross-team UX governance
• Experience designing for enterprise, role-based, or complex workflows
• Accessibility-first (WCAG 2.1+), and user-empathy design
• Expert proficiency with Figma or equivalent enterprise UX tools.
• Strong knowledge of WCAG 2.1+ accessibility standards.
• Demonstrated experience designing, building, and governing reusable design systems.
• Ability to translate UX concepts into actionable user stories, acceptance criteria, and documentation.
• Experience working with and extending enterprise UI libraries (e.g., Material, Fluent, Bootstrap).
• Working familiarity with HTML and CSS sufficient to understand front-end feasibility.
• Strong systems thinking, problem-solving, and the ability to identify UX debt and opportunities for reuse across platforms.
• Excellent communication, facilitation, and cross-team leadership skills.
• A portfolio demonstrating UX systems or component libraries, complex role-based or enterprise workflows.

Requirements

• Employees must provide their own reliable internet if working a remote/hybrid position.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed.
• The noise level in the work environment is typical of that of an office.
• The incumbent may encounter frequent interruptions throughout the workday.
• The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• A rewarding career helping others.
• Fun and engaging work environment built on team unity.
• Job satisfaction knowing you make a difference in the work you do and lives we serve.
• Professional training to help advance your skills for career development.
• Medical, Dental, and Vision Insurance.
• Vacation accrued at 3.07 hours per pay period to use when accrued.
• Two Paid Floating Holidays.
• Nine Paid Federal Holidays.
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued.
• Instant Earnings Option.
• 401(k) Retirement plan & discretionary company match.
• Company-Paid Life Insurance.
• Supplemental Life, Accident, Critical Illness, and Hospital benefits.
• Short and Long-Term Disability.
• Paid Parental Leave.
• Flexible Spending Account.
• Employee Assistance Program.
• Pet Insurance.

Company Description

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states.