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Role Description

The Project Manager provides project management leadership for the successful execution of simple implementation projects and add-on services projects. This client-facing role serves as the primary point of contact for customers and requires strong customer relationship skills and a focus on customer advocacy.

• Own delivery of assigned projects from initiation through to the completion of the project
• Primarily responsible for:
  • Project planning
  • Status meetings
  • Issue and risk tracking
  • Resource coordination
  • Ensuring project team meets customer commitments
  • Ensuring the project is delivered within scope and budget
• Hold regular meetings with Customer project team to:
  • Review status, issues, and risks
  • Conduct ongoing planning/project plan updates
  • Hold customers accountable for deliverables
• Facilitate technical explanations and discussions with project and customer
• Serve as the primary escalation point for the project resources
• Work with the project team to resolve issues and risks in a timely manner
• Ensure compliance with symplr’s project governance model and implementation methodology
• Contribute to and own process improvement projects internal to the PMO

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Eight years of project management experience, with a minimum of five years in a customer-facing role
• Demonstrated experience managing software implementations that span 9-15 months, involve multiple stakeholders, and have project sponsors at the executive level
• Experience in a fast-paced, customer-facing role
• Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word
• C-Suite project stakeholder/executive relationship management experience
• Experience managing project portfolios
• Demonstrated experience managing multiple projects for multiple customers concurrently
• Excellent time management, ability to multitask in a fast-paced environment, and strong organizational habits
• Advanced customer relationship, communication, and teamwork-oriented skills
• Ability to anticipate project sponsor concerns and address them
• Ability to motivate and manage in a matrix environment
• Effective escalation and risk communication and management
• Program level budget management experience
• Meticulous attention to detail; knowledge of project management principles; and proficiency in SDLC methodologies

Requirements

• Healthcare experience
• API and integrations knowledge and implementation experience
• PMP certification

Benefits

• Min: USD $110,000.00/Yr.
• Max: USD $130,000.00/Yr.