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Role Description

This role involves shaping the future of voice and multimodal interfaces within an innovative team. Your efforts will directly impact user experiences through the design of AI-based conversational interactions.

• Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
• Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
• Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows.
• Identify opportunities for usability testing and research efforts by creating prototypes and participating in evaluation sessions.
• Build strong relationships with internal stakeholders to ensure a connected end-to-end user experience.
• Monitor industry trends and drivers of customer satisfaction.
• Visualize experiences using storyboards, customer journeys, user flows, and prototypes to illustrate vision.
• Balance user needs, technical constraints, and product objectives to craft world-class multimodal user experiences.

Qualifications

• 5+ years creating conversational design experiences.
• Ability to combine vision with strong creative design execution.
• Strong portfolio showcasing expertise, craft, aesthetics, and depth of thought.
• Experience designing for Generative or Agentive AI-powered experiences.
• Understanding of machine learning & natural language processing (NLP) fundamentals.
• Experience incorporating research into the design process.
• Ability to work independently, be organized, self-motivated, and attentive to detail.
• Excellent written, visual, and verbal communication skills.
• Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc.).
• Demonstrated experience documenting for voice-only, voice-forward, and multimodal experiences.
• Experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc.).
• Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI.

Benefits

• Competitive salary range between $106,000 - $163,000 based on qualifications.
• Bonus potential based on company performance and individual contributions.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Flexible Spending Accounts and Health Savings Account options.
• Retirement savings plan to help secure your financial future.
• Paid vacation and holidays to recharge and maintain work-life balance.
• Tuition assistance programs to support ongoing education and growth.
• Employee assistance program for personal and professional support.
• GM vehicle discounts and various other perks.