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Sr. Director – Technical Product Development – Operations Apps
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
This senior leadership role drives the strategic development and operational excellence of software platforms that support customer service, field, and dealer operations. The Sr. Director – Technical Product Development – Operations Apps partners with business leaders to deliver innovative, high-quality technical solutions while guiding hybrid teams of employees and vendors. You will oversee platform enhancements, system reliability, and compliance with industry standards, ensuring operational efficiency and improved customer experiences.
- Lead the development, enhancement, and operation of contact center CRM, field service, and dealer management platforms.
- Guide business stakeholders on best-fit technical solutions and platform capabilities.
- Manage hybrid teams of employees and vendors to deliver high-quality, reliable software solutions.
- Ensure non-functional requirements, including compliance, security, reliability, and performance, are met.
- Drive modern delivery practices, including AI-aided techniques, to improve time-to-market and operational efficiency.
- Oversee vendor performance and accountability for uptime, quality, and budget adherence.
- Resolve schedule, scope, and technical challenges while balancing business priorities and team efficiency.
Qualifications
- Bachelor’s degree in computer science, engineering, or related field; Master’s degree preferred.
- 8+ years of experience delivering operational capabilities on third-party SaaS platforms, ideally Salesforce Service Cloud and Field Service.
- Proven ability to lead and inspire cross-functional teams, fostering collaboration, innovation, and accountability.
- Expertise in Agile delivery frameworks, project management tools (e.g., Jira), and modern software development practices.
- Strong analytical, strategic, and problem-solving skills to drive business value through technology delivery.
- Exceptional communication skills to translate complex technical concepts for diverse audiences, including executives.
- Experience managing multi-million-dollar vendor budgets and hybrid teams.
Benefits
- Competitive base salary within the range of $178,852 - $324,697 depending on location and experience.
- Comprehensive healthcare, dental, and vision coverage.
- Flexible remote work arrangements across the contiguous United States.
- Paid time off and holiday benefits.
- Professional development opportunities and career growth support.
- Retirement savings plans and employer contributions.
- Inclusive, collaborative, and innovation-driven work environment.
Job Requirements
- Bachelor’s degree in computer science, engineering, or related field; Master’s degree preferred.
- 8+ years of experience delivering operational capabilities on third-party SaaS platforms, ideally Salesforce Service Cloud and Field Service.
- Proven ability to lead and inspire cross-functional teams, fostering collaboration, innovation, and accountability.
- Expertise in Agile delivery frameworks, project management tools (e.g., Jira), and modern software development practices.
- Strong analytical, strategic, and problem-solving skills to drive business value through technology delivery.
- Exceptional communication skills to translate complex technical concepts for diverse audiences, including executives.
- Experience managing multi-million-dollar vendor budgets and hybrid teams.
Benefits
- Competitive base salary within the range of $178,852 - $324,697 depending on location and experience.
- Comprehensive healthcare, dental, and vision coverage.
- Flexible remote work arrangements across the contiguous United States.
- Paid time off and holiday benefits.
- Professional development opportunities and career growth support.
- Retirement savings plans and employer contributions.
- Inclusive, collaborative, and innovation-driven work environment.
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