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Role Description

You’ll be the vigilant set of eyes behind our remote dashboards—turning sensor streams into clear actions that keep industrial assets healthy, productive, and safe. As a second-line analyst and coordinator, you’ll investigate complex alerts, align with customers and site teams, and ensure issues are resolved or escalated to senior experts when needed.

• Start by surveying asset health dashboards, reviewing ultrasonic, vibration, and lubricant condition data from remote sensors.
• Drill into anomalies, identify risk patterns, and shape proactive maintenance plans that cut downtime, reactive labor, and failures.
• Host recurring cadence calls; respond to inbound and escalated questions via phone and platform messages; loop in Senior Condition Monitoring Experts for high-complexity cases.
• Turn analytics into action: craft asset health reports, summarize technical findings, and document probable root causes for stakeholders.
• Guide frontline technicians in real time—coaching troubleshooting steps, data collection methods, and on-the-job corrective actions.
• Support “first-pass” program launch: verify device installations, validate data quality, and share initial insights from newly monitored equipment.
• Lead customer trainings focused on interpreting monitoring outputs and selecting effective corrective actions.
• Follow through with excellent service—ad hoc updates, scheduled touchpoints, and collaboration on cost-savings calculations and continuous improvement ideas.

Qualifications

• Associate degree (or equivalent technical school) plus 4 years relevant experience; or a comparable mix of education and experience.
• Hands-on familiarity with industrial manufacturing and predictive maintenance practices.
• Deep knowledge of machine diagnostics and complex operating systems.
• Outstanding communication and customer-service skills.

Requirements

• Progress toward NDT Level I in Ultrasound, Thermography/Infrared, and Vibration.
• ISO CAT I in Lubrication/Oil Analysis.
• ISO CAT II in Vibration.

Physical Demands & Work Environment

This role regularly requires standing, walking, manual dexterity with hands and fingers, reaching, kneeling/crouching, and clear verbal/hearing communication. You’ll frequently use a telephone with a headset for live troubleshooting, work at a keyboard and computer to document tickets, and occasionally operate standard office equipment. You may at times lift or move more than 30 pounds. Periods of extended sitting and tasks requiring close and color vision may occur. Work is typically performed in a business office with moderate noise.