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Customer Insights – Strategy Manager
Location
United States
Posted
32 days ago
Salary
$143.8K - $194.6K / year
Job Description
Job Requirements
- 8+ years of experience in customer insights, business analytics, strategy, or operations roles within a SaaS organization
- Demonstrated ability to translate qualitative customer feedback into quantitative analysis
- Ability to synthesize data into clear narratives that inform prioritization and decision-making
- Experience building analytical frameworks that inform prioritization or investment decisions
- Experience with data analysis and reporting (e.g., SQL, Excel, BI tools)
- Experience working cross-functionally with Support, CX, Operations, or Product teams
- Ability to communicate complex insights clearly to senior stakeholders
- Strong problem-solving skills with a bias toward action and decision enablement
- Ability to lead internal change management efforts
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Flexible work arrangements
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